Plan Your Visit

From the Dan Ryan Expressway
1. Take 79th Street East to Crandon Avenue.
2. Turn right on Crandon Avenue.
3. Take Crandon to 8012 S. Crandon Avenue.

From South Shore Drive
1. Take South Shore Drive to 79th Street.
2. Turn right on 79th Street.
3. Take 79th Street to Crandon.
4. Turn left on Crandon to 8012 S. Crandon Avenue.

Free visitors-only parking is available at 2301 E. 80th Street, Monday through Saturday until 8:00 p.m. You can also park at 8041 S. Crandon Avenue and on some residential streets around the hospital.

We understand family members or loved ones can play an important role in decision making and support. Patients may choose one (1) family member or loved one to be the point of contact for all information and conversations with South Shore Hospital care providers. A South Shore Hospital primary nurse will coordinate with the designated individual at least once a day. This chosen contact person should be willing to communicate and coordinate with the other family members or loved ones, allowing South Shore care providers to best care for patients.

At South Shore Hospital, our visitor policy is as follows (limited exceptions may be granted based on extenuating circumstances):

• Only one (1) visitor will be allowed.
• The visitor will be screened for COVID-19 at the point of entry to South Shore Hospital.
• Anyone with fever, cough, or flu-like illness will not be allowed.

At South Shore, we offer the following dining options for patients:

• Breakfast: 8:00 a.m. to 9:30 a.m.
• Lunch: 11:00 a.m. to 1:30 p.m.
• Dinner: 4:30 p.m. to 6:30 p.m.

You can purchase a guest tray for a nominal fee. Please give the dietary department at least a 1 hour notice, and pay the cashier in advance. Vending machines offering snacks, pop, and water are available 24 hours a day.

Loved ones can send you mail and flowers during your stay. We will forward mail that arrives at the hospital after your discharge to your home.

Admitting handles all non-emergency and emergency admissions to the hospital, and it remains open 24/7. Additionally, a pre-admission testing representative will schedule all necessary medical tests or procedures on an inpatient or outpatient basis per doctor’s orders.

On the day of your pre-admission testing appointment, make sure you arrive on time and bring:

• Your personal identification, such as a state ID, driver’s license, or passport
• Your physician’s authorization or directions for tests or surgery
• The HMO referral form, and your insurance, HMO, Medicaid, or Medicare card
• Workers’ Compensation or Third-Party Liability Information (car accidents, lawsuits, etc.), if applicable

We will ask you to verify all demographic information each time you register to ensure we have the most current information on file. For more information, call 773-356-5204 for admitting policies or 773-356-5206 to speak with a pre-admission testing representative.

All patients are required to sign a general consent for treatment form.

At registration, you will receive:

• A Guide to the Registration Process
• Patient Bill of Rights
• Privacy Notice
• Advance Directives

Please bring your healthcare Power of Attorney (POA) information with you, if it is available. It will be kept on file in the Health Information Services office. Please let the registrar know if a POA is already on-file in order to forward this information with your chart to the floor.

In addition, we provide a free interpreters service to assist patients as needed at the time of registration or during your hospital stay. For interpreter services, an accessible phone is available 24 hours a day in the admitting department.

You should present the appropriate payment for services at the time of registration.
If you have healthcare coverage:

• For commercial or HMO insurance, South Shore collects the visit copay and deductible for the appropriate service.
• For Public Aid recipients, we collect the current applicable copay for the service.
• For self-pay, we require deposits at the time of service. This deposit is credited towards the total cost of your visit.

If you need financial assistance:

• We do offer financial assistance for patients without health insurance. Please contact our office to obtain information on discounted prices for the services we provide.
• We can provide prices for most exams and procedures in advance.
• We also provide charity care services for outstanding accounts. Ask the patient access representative for this information.

Registration for outpatient services are conducted as follows:

• Radiology (773-356-5327) — 7:00 a.m. to 8:00 p.m.
• Laboratory (773-356-5396) — Monday through Friday from 7:00 a.m. to 8:00 p.m., Saturday from 7:00 a.m. to 6:00 p.m., and closed on Sunday.

Our admitting department will contact you if they need additional information.

Please make sure to have as much information available as possible in order to avoid any delays or the need to reschedule your appointment to a later date.

For pre-admission testing and outpatient surgical procedures, you will register in the admitting department. Pre-admission testing appointments start at 8:00 a.m. and registration for surgery starts at 6:00 a.m. Please call the hospital 24 hours prior to arrival in order to confirm that everything is in order.

If you have any financial or insurance questions, contact the admitting department at 773-356-5204.

To verify that you are prepared for surgery or for questions about pre-surgical instructions, call pre-admission testing at 773-356-5206.

If you are having a procedure that prevents you from driving yourself home afterwards, you must bring a family member or friend to stay at the hospital with you. Additionally, we recommend that someone stays with you for the next 24 hours for your safety.

Please leave any valuables at home because our ability to secure your personal items is limited.

Our lobby desk is available to assist you with questions about patient visitors, transportation, parking, and services. You may call the lobby desk receptionist at 773-356-5242.

South Shore patient representatives are available to assist you and your family with explanations about our policies, procedures, and services. They can also assist in conflict resolutions should they arise during your stay.

Patient representatives are available Monday through Friday, excluding holidays, from 7:00 a.m. to 3:00 p.m. at 773.356.5202. After hours, weekends, and on holidays, the calls are answered by the nursing supervisor.

After you are discharged, check-out time is 1:00 p.m. To make rooms available for others, please wait in the waiting area after your discharge if your transportation hasn’t arrived. The waiting area is located on the first floor of the East Building in the main lobby.