Registration/Patient Access Services
Patient Access Department is responsible for the timely registration of patients for in-patient and out-patient services. We appreciate that you have a choice for your healthcare needs and we strive to make the registration process as comfortable for you as possible. The information provided here will prepare you for the registration interview process on your appointment date. Pre-registration for any service is available from the office of the service that you are in need of.
Service Site Hours:
Main Registration Office is open 24 hours a day 7 days a week
Requirements for all Registrations
Deposits, Co-Payments, Deductibles and Financial Assistance
Patients should be prepared to present the appropriate payment for services at the time of registration. In the case of Commercial/HMO insurance, the visit co-pay/deductable will be collected for the appropriate service or in the case of Public Aid recipients, the current applicable co-pay for the service. Financial Assistance is available for patients without health insurance. Please contact our office to obtain information on discounted prices for the services we provide. Prices for most exams and procedures are available to help you make your decision. We also provide Charity Care services for outstanding accounts. Ask the Patient Access Representative for this information. Please note that deposits for self-pay, are required at the time of service. This deposit is credited towards the total cost of your visit.
Registration for outpatient services are conducted as follows:
Radiology (773-356-5327) 7:00 AM – 8:00 PM
Laboratory (773-356-5396) Monday – Friday, Saturday 7:00 AM – 6:00 PM, and Closed on Sunday.
Ambulatory Care Orders from the physician are required as well as authorizations for treatments that require pre-certification. You may be contacted by our Admitting Department to discuss any information that might be required prior to your visit for any of these services. Please make certain to have this information available in order to avoid any delays or the need to schedule your appointment at a later date.
Pre-Admission Testing and Surgical Registration
Registration for pre-admission testing and outpatient surgical procedures in Same-Day Surgery are conducted in the Admitting Department. Pre-Admission testing appointments start at 8:00 AM and registration for surgery starts at 6:00 AM. Please call the hospital 24 hours prior to arrival in order to confirm that everything is in order. You may contact the Admitting Department at 773-356-5204 to discuss any insurance or financial questions. You may call Pre-Admission Testing at 773-356-5206 to verify that you are prepared for your surgery or to assist you with your pre-surgical instructions. You must bring a family member or friend to stay at the hospital with you if you are having a procedure done that would not allow you to drive yourself home afterwards. It is recommended that someone remains with you for the next 24 hours for your safety and protection. Patients are asked to leave valuables at home (money or jewelry for instance). Please note that our ability to secure your personal items is limited. As previously discussed, please make certain to bring the necessary documentation to expedite the registration process.
Our lobby desk is available to assist you with questions about patient visitors, transportation, parking or any other service information need. You may call Lobby desk receptionist at 773-356-5242. An Optimal phone is available 24 hours a day for Interpreter services in the Admitting Department.